tcomas
Warranty Policy
TCOMAS Warranty Policy
TCOMAS is committed to providing computer hardware products that combine performance, quality and peace of mind for users worldwide. We aim to build long-term trust with every user through a service philosophy that stays close to the user and close to real-world needs.
Beyond high-quality products and rigorous manufacturing standards, all brand-new, original products purchased through TCOMAS's official channels, authorised resellers and agents carry a full limited warranty.
For the issue customers worry about most — AIO liquid-cooler leakage and native product failure — we provide a dedicated coverage plan: if a product suffers leakage damage not caused by human factors, a hardware-loss claim may be filed in accordance with the rules; a purely non-human-caused performance failure is covered by a free replacement.
TCOMAS provides a limited warranty on all original products purchased directly from TCOMAS or its authorised resellers and agents. This limited warranty period begins on the date of purchase and, for a specific period, covers damage caused by defects in product materials or manufacturing workmanship. Per TCOMAS's country- and region-specific warranty policies, the limited warranty period may vary by product type and by the country/region of purchase. In addition, warranty service is provided in the country/region where the product was purchased. For the specific warranty period applicable to a product purchased in your country or region, please check the official website. This limited warranty grants you the specific rights to the warranty service described herein.
Your TCOMAS product will receive limited warranty service during the warranty period, provided that you operate or use the product in accordance with the product instructions and under a suitable working environment. TCOMAS bears no responsibility whatsoever for any damage to, or loss of data on, removable storage devices, regardless of the specific cause of such damage or loss. You are responsible for backing up any necessary programs or data to a removable storage device yourself. If a product is damaged or malfunctions due to improper use, installation/disassembly performed by personnel, engineers or technicians not authorised by TCOMAS, or any modification made to the product, TCOMAS reserves the right to refuse warranty service.
This warranty does not apply to problems, malfunctions, failures or damage caused by any of the following:
When filing a warranty service claim, you must provide the following documents:
Proof of purchase: A valid proof of purchase (purchase invoice or a screenshot of the electronic order, which must include the purchase date, product name, and seller information).
Product serial number: the product's serial number, located on the product's own label or on the outer packaging.
To file a warranty claim, please contact the store, reseller or agent from which you purchased the product while the product is still within its warranty period, so that your product can be serviced, repaired or replaced.
For products purchased from an authorised retail store, your return or exchange request will be handled preferentially by the original store of purchase. A valid proof of purchase must be provided, and the product must meet the requirement of being free of human-caused damage or otherwise meet applicable standards.
Product warranty service will be provided within the country or region of original purchase.
For cross-border warranty service, please first contact the TCOMAS support team to confirm whether an authorised service centre is available in your local area.
TCOMAS's overseas warranty service uses an "agent-first assessment, direct replacement" mechanism. When your product develops a fault not caused by human factors within the warranty period, your local TCOMAS authorised agent will carry out the assessment and handle the process; once the agent confirms the fault, they will replace the product for you directly. You do not need to ship the product cross-border to the original factory.
7.1 Agent Assessment and Replacement Process
When your TCOMAS product develops a fault within the warranty period, warranty service proceeds according to the following steps:
Please submit your warranty claim to the TCOMAS authorised reseller or agent from whom you originally purchased the product, and provide your proof of purchase and the product's serial number. You may also submit your claim online via the TCOMAS official website, and the system will automatically forward it to the authorised agent in your region.
The TCOMAS authorised agent in your region will assess the product issue. The agent will conduct an initial evaluation based on the fault description and photos/video you provide; where necessary, the agent will notify you to bring the product to the agent's designated service point for confirmation. Throughout this process, you do not need to ship the product to the overseas original factory.
Once the agent confirms that the product fault is a performance failure or material defect not caused by human factors and falls within the scope of the warranty, the replacement process is initiated. AIO liquid-cooling products operate under a "replacement only, no repair" policy — once confirmed, a brand-new product is provided directly, with no repair carried out.
The agent will directly replace your product with a brand-new unit or a product of equivalent function. The replacement product is shipped by the agent to your designated delivery address, and you are not responsible for the shipping cost of the replacement product.
If the agent determines that the product fault falls outside the scope of the warranty (e.g. human-caused damage, improper installation, etc.), the agent will inform you of the assessment result and the reason. You may choose to pay for repair or have the product returned to you, and the related shipping costs will be borne by you.
7.2 Cost Responsibility
7.3 Leakage Damage Compensation
If a TCOMAS AIO liquid-cooling product develops a leak not caused by human factors during normal use, and this causes damage to your other hardware, the agent will assist you in filing a leakage damage compensation claim with TCOMAS.
Compensation includes: replacement of the liquid-cooling product with a brand-new unit, and corresponding compensation based on the condition of the damaged hardware. The specific compensation plan is determined and executed following TCOMAS's review and confirmation.
7.4 Special Notes
You do not need to ship the product cross-border to the TCOMAS original factory; all warranty service is handled by the authorised agent in your region.
Once an AIO liquid-cooling product's fault is confirmed to be within the warranty scope, the agent replaces it directly with a brand-new product, with no repair carried out.
The agent will prioritise replacing your product with a brand-new unit of the same model; if the original model has been discontinued, the agent will substitute a product of equivalent or higher function, or offer a refund of equal value.
If the agent determines that the product fault falls outside the warranty scope (e.g. human-caused damage), the agent will inform you of the assessment result and the reason, and you may choose to pay for repair or have the product returned to you.
For any breach of the warranties set out in this agreement, your sole and exclusive remedy shall be TCOMAS's repair or replacement of the faulty or failed product. Under no circumstances shall TCOMAS or its distributors, agents or service providers be liable for:
Except as expressly set out in this agreement, TCOMAS makes no other warranty whatsoever regarding the product you purchased. TCOMAS assumes no liability regarding the product's merchantability or fitness for a particular purpose, nor regarding the existence of any infringement or any other express, statutory or implied representation or warranty (including but not limited to any warranty implied by trade usage, course of dealing, or otherwise). You acknowledge that you alone have determined the intended use and suitability of the product you purchased, and that any technical or other advice provided by TCOMAS is offered solely for your own use, at your own risk and judgement.
Severability: The terms of this Product Warranty Service Policy are independent of one another; the invalidity of any one term does not affect the validity of the other terms.
Amendment: TCOMAS reserves the right to interpret, update and amend this Product Warranty Service Policy at any time without prior notice. Amendments take effect from the date they are published on the TCOMAS official website.
Non-transferability: The limited warranty service provided under this Product Warranty Service Policy may not be assigned to any person, or its use authorised to any other party, without TCOMAS's prior written consent.
If you have any questions or encounter any issues during the warranty period, please contact us through a TCOMAS authorised reseller, agent, or our official website. Please describe the issue in detail and provide a valid proof of purchase bearing the actual date. Thank you for choosing TCOMAS products. For matters not covered by this Product Warranty Service Policy, or for updates to the warranty terms and conditions, please visit the official TCOMAS website for further information.
TCOMAS
Date: 2026.08.03